Case Study: Bupa Dental UK achieves 24.7.365 Availability and rapid recovery with Veeam Backup & Replication

Dental Care Provider Bridges the Availability Gap with Veeam

Bupa Dental UK, a leading provider of private and NHS dental care with around 400 practices serving 2 million patients, faced a major IT challenge: unreliable backup and slow recovery of practice management software — a system that handles patient records, scheduling and billing — which put clinics at risk of costly downtime (up to £10,000 per practice per day) as the business scaled through acquisitions.

Bupa deployed Veeam Backup & Replication across its network (protecting 150+ Hyper‑V VMs, ~30 TB) to deliver 24.7.365 Availability with local backups, offsite copies, SureBackup verification and Instant VM Recovery. The solution cut recovery time by 98% (from days to minutes), moved recovery points from daily to hourly, saved about 1,500+ IT hours annually, reduced downtime risk and allowed practices to focus on patient care.

Bupa Dental UK

Mike Conjoice

Technical Lead