Case Study: DavidShield Group achieves continuous healthcare access and regulatory compliance with Veeam

DavidShield Group leads the way in smart insurance with help from Veeam

DavidShield Group, a leader in international medical and travel insurance (serving ~2 million customers) and parent of tech arm PassportCard Labs, delivers a fully digital, real-time customer experience through a homegrown CRM that powers claims processing and call-center operations. Protecting that CRM — and meeting regulatory requirements like GDPR and Israel’s Commissioner of Insurance — is critical because any downtime or data loss directly impacts customer access to healthcare services.

The company standardized on Veeam Availability Suite and Veeam Backup for Microsoft Office 365 to protect 90 TB across 200 VMs from Dell EMC snapshots, replicate systems for DR testing, and back up Exchange Online, SharePoint and OneDrive. Consolidated backups and Veeam Explorers enabled fast mailbox and system restores, while DataLabs staged/secure restore supports GDPR “right to be forgotten” and malware scanning — resulting in improved availability, stronger business continuity and regulatory compliance.

DavidShield Group

Yoni Maman

Vice President of Cyber and IT infrastructures