Case Study: Big Bus Tours cuts recovery time from a week to hours and gains scalable Microsoft 365 data resilience with Veeam

Big Bus Tours moves to the cloud and Microsoft 365 with data resilience from Veeam

Big Bus Tours, the largest international open‑top sightseeing operator across 27+ cities, adopted a cloud‑first strategy and migrated users to Microsoft 365 while growing through acquisitions. The company faced fragmented IT systems, single points of failure and lengthy, manual recoveries from a central data center and tape backups, creating an urgent need to improve resilience and shorten recovery times.

Big Bus Tours implemented Veeam Data Cloud for Microsoft 365 to protect roughly 40 TB of M365 data with three daily backups and forever retention. The solution reduced RTO from five–seven days to hours or minutes, automatically scales for acquisitions, simplifies backup management for a lean IT team, and strengthens global data governance and compliance.

Big Bus Tours

David Knowles

Chief Technology Officer