Case Study: Banco Mercantil achieves faster, more resilient backup and recovery with Veeam

Banco Mercantil and Veeam Strengthening backup infrastructure for the digital age

Banco Mercantil, a Brazilian banking group serving more than 8 million customers, needed a more reliable backup and disaster recovery approach as it moved toward the cloud. Its legacy backup tool was slow, error-prone, and often stretched backup jobs past 12 hours, putting customer-facing services at risk. Banco Mercantil turned to Veeam and its Veeam Data Platform to strengthen data resilience and support business continuity.

Veeam implemented continuous data protection, immutable backups, cloud replication for DR, and improved compression and retention management. As a result, Banco Mercantil cut recovery time by 98%, tripled data retention from 30 to 90 days while reducing storage use by 50%, and shortened backup windows from 12 hours to 8 hours. Veeam also helped the bank restore a 9 TB cloud VM in under 10 minutes, greatly improving operational efficiency and resilience.

Banco Mercantil

Rafael Gomes

Infrastructure and Middleware Coordinator