Vee24
6 Case Studies
Case Study: KBC achieves improved digital sales and customer engagement with Vee24
A Vee24 Case Study
Live Engagement Supports Sales Targets and Digitalisation Strategy at KBC Bank
KBC Bank wanted to modernize customer service as its clients shifted toward digital banking, while still delivering the personal, branch-like support needed for more complex questions about mortgages, loans, and insurance. To support its KBC Live initiative, the bank selected Vee24 and its Customer Engagement platform to provide live text and video chat across the website and banking apps.
Vee24 implemented an omni-channel live engagement solution with text chat, video chat, co-browsing, and screen sharing, enabling KBC to offer extended support hours and sales conversations online. The results have been strong: customer satisfaction is high, with 75% of rated interactions receiving 5 stars, and digital adoption is significant, with 85% of home loan contracts and 44% of instalment loans signed digitally.
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KBC
Patrick Toeback
General Manager