Case Study: Coyote Logistics streamlines UPS driver communications with Vector

Coyote Logistics manages 155,000 loads with Vector to cut manual phone work

Coyote Logistics, a leading global third-party logistics provider, faced a significant challenge in efficiently managing communications and tracking for a massive volume of UPS drivers, especially during a surge in e-commerce demand. Their manual processes were overwhelmed, requiring extensive phone calls and organization. To address this, Coyote partnered with the vendor Vector to implement its software solution for streamlining logistics communications.

Vector's solution provided a mobile app for drivers to digitally check in, document shipments with photos and GPS tags, and relay information directly to UPS. This eliminated manual data entry and countless phone calls for Coyote. The results were substantial time savings and increased efficiency; Vector enabled Coyote to manage peak-season volume at 15 UPS hubs with a team of only about 11 people instead of the usual 175-200 employees.

Coyote Logistics