Case Study: Hampton Fire & Rescue achieves streamlined training, ISO compliance, and operational efficiencies with Vector Solutions' TargetSolutions

The Secret to Hampton Fire & Rescue’s Success with TargetSolutions

Hampton Fire & Rescue faced inefficiencies in training, inspections, and recordkeeping after realizing they were using only about 25% of the capabilities of TargetSolutions. Working with Vector Solutions and the TargetSolutions platform, HFD needed to expand use of the system to improve vehicle inspections, ISO compliance, pre-incident planning, post-incident reviews, and fire safety tracking.

Using Vector Solutions’ TargetSolutions, Hampton implemented vehicle discrepancy/work‑request forms with real‑time notifications, an electronic ISO inspection tracker (supporting a 50‑inspection monthly goal and one hour credit per inspection), a File Center housing roughly 5,000 pre‑incident plans across 11 districts, digital post‑incident worksheets, and centralized fire safety records. The result was a move from paper to instant reporting, faster repairs and inspections, clearer ISO compliance reporting, improved pre‑arrival situational awareness, and stronger documentation and follow‑up — measurable gains in operational efficiency and department readiness.

Hampton Fire & Rescue

Brad Dougherty

Hampton Fire & Rescue