Case Study: Alcoa Fire Department achieves streamlined ISO training reporting and compliance with Vector Solutions (TargetSolutions)

TargetSolutions Provides Alcoa Fire Department with Powerful System for Tracking, Reporting ISO Training

Alcoa Fire Department in Tennessee faced the common challenges of smaller departments — keeping personnel compliant, ensuring assignments are completed on time, and producing training reports for ISO reviews. In 2011 the department moved from an older records system to Vector Solutions’ TargetSolutions platform to get a more comprehensive, fire‑specific training and records management tool.

Vector Solutions worked with Alcoa to customize TargetSolutions’ pre‑built ISO solution, enabling the department to compile completed hours, generate detailed records and report exactly as ISO requested for their May 2014 review. The platform’s robust reporting, alert notifications for expirations and course completions, and an Activities Builder for SOPs and validation gave Alcoa clear visibility into overdue/incomplete assignments and improved overall compliance — allowing the department to track training effectively and explore using online hours for Tennessee’s Educational Incentive Program.

Alcoa Fire Department

Jim Whaley

Deputy Fire Chief