Case Study: Kannapolis Fire Department achieves Class 1 rating and streamlined training with Vector Solutions

Paying it Forward A Decade Worth of Training Platform Optimization Tips

Kannapolis Fire Department faced the challenge of standing up and optimizing a comprehensive training platform to manage certifications, live skills and inspection prep. With help from Tim Riley and the Vector Solutions team, they implemented the TargetSolutions platform (now Vector LMS) to centralize training workflows, dashboards and credentialing — a setup that Chief Greg Summitt describes as daunting without expert assistance.

Vector Solutions’ Vector LMS and the Evaluations+ module were configured to streamline credentials, post quick‑link resources on a dashboard bulletin board, and integrate live skill assessments with training hours. That optimization delivered measurable results: a credential parameter change cut a 16‑hour manual task to about 10 minutes, Kannapolis earned full credit for training records and an overall Class 1 NCRRS rating, and the department reports substantial time savings and better visibility into competencies and compliance.

Kannapolis Fire Department

Greg Summitt

Division Chief