Case Study: Palm Coast Fire & Rescue achieves perfect 100% training score and improved ISO rating with Vector Solutions (TargetSolutions)

Palm Coast Improves ISO Fire Department Rating with Perfect 100 Percent Training Score

Palm Coast Fire & Rescue, serving 75,000 residents across 106 square miles with 90 personnel and about 8,700 calls per year, faced difficulty streamlining EMS recertification and accurately documenting training hours for ISO review after a poor 2010 training score. The department turned to Vector Solutions and its online firefighter training system—including a customized ISO Training Tracker—to centralize records and simplify reporting.

Vector Solutions implemented its training platform and worked with Palm Coast Fire & Rescue to tailor the ISO Training Tracker, consolidating online and in-person training, certifications, and compliance tasks into the required format. The result: a perfect 100% training score on the ISO audit in early 2015 and an overall ISO rating improvement from a 4 to a 2, plus broader citywide adoption of the system for employee training and compliance.

Palm Coast Fire & Rescue

Leo Chumaceiro

Platform Manager