Case Study: Mesilla Valley Regional Dispatch Authority achieves streamlined onboarding, training, and compliance management with Vector Solutions

Mesilla Valley Regional Dispatch Authority Meets PSAP Demands

Mesilla Valley Regional Dispatch Authority (MVRDA) in Las Cruces, NM — the primary PSAP for Doña Ana County and several municipalities — faced complex onboarding and ongoing training needs for 54 full‑time employees across law enforcement, fire, and EMS dispatch roles. Jennifer Gorham, who manages onboarding, training, HR and safety, needed a way to assign, track and report varied credential and course requirements, so in early 2020 MVRDA implemented Vector Solutions' Learning Management System (LMS).

Vector Solutions' LMS centralized MVRDA’s year‑long, multi‑phase onboarding, continuing education (FEMA/APCO and telecommunicator courses), policy acknowledgements, license expiration and equipment tracking, plus course assignments, practice exams and automated renewals. The solution improved communication and documentation, saved staff time, reduced Jennifer’s training‑related phone calls, and made past training records easily accessible for compliance — helping MVRDA stay current and audit‑ready.

Mesilla Valley Regional Dispatch Authority