Case Study: Westfield Fire streamlines staffing and improves fairness with Vector Solutions

How Westfield Fire Streamlined Staffing Amid Rapid Growth

Westfield Fire, a growing fire department in Westfield, Indiana, faced major staffing challenges as the city’s population surged and callbacks became difficult to manage with paper, spreadsheets, and outdated software. To keep pace with rapid growth and maintain fairness under union rules, the department needed a smarter way to handle scheduling and overtime. Vector Solutions, using Vector Scheduling, helped address these issues.

By implementing Vector Scheduling, Westfield Fire established agency-based rules and qualifications for callbacks, improved transparency and fairness, and reduced scheduling grievances and complaints. Vector Solutions also supported the department with TargetSolutions, Vector Evaluations+, and Vector Check It, giving staff a single login and mobile access across systems. The result was significant administrative time savings, better compliance, and more efficient management of a workforce that is expected to grow from about 100 to 145 personnel by mid-2026.

Westfield Fire