Case Study: Major Global Facilities Management Firm reduces new-hire churn from 60% to 20% and saves over $1M with Vector Solutions

Global Facilities Management Firm Saves More than a Million Dollars on New Hire Turnover

Major Global Facilities Management Firm faced a critical retention problem: 60% of new maintenance technicians were leaving within 12 months, costing roughly $2,000,000, largely because there was no defined training program or clear career path. To address this, they partnered with Vector Solutions and implemented the Vector Learning Management System (LMS), online training courses, the Vector Assessment tool, and mobile-responsive training for field technicians.

Vector Solutions helped the firm build a multi-level technician certification and apprenticeship program that combined pre-hire skills screening with Vector Assessment, personalized training assignments via the Vector LMS, blended on-the-job training, mentoring, and succession planning. Within a year new-hire churn fell from 60% to 20% (annual churn costs dropped from $2,000,000 to about $667,000), while morale, engagement, job performance and career progression all improved.