Case Study: Fashion Show Mall achieves timely, life‑saving emergency communications with Vector Solutions' LiveSafe platform

Fashion Show Mall - Customer Case Study

Fashion Show Mall, a nearly two-million-square-foot shopping, dining, and entertainment destination on the Las Vegas Strip with more than 250 stores, faced a mass‑shooting incident on January 21, 2020 that sent shoppers and employees into chaos. To manage the emergency, the mall operator leveraged Vector Solutions’ LiveSafe platform to coordinate staff communications and response.

Using Vector Solutions’ LiveSafe, Brookfield Properties sent geo-targeted broadcast alerts at 6:26 PM PST instructing employees to secure their stores and shelter in place, while staff could check in as safe and send real-time information to mall security. LiveSafe’s Broadcast and Check In Messages, two‑way communications, and geo-fencing delivered timely, geographically relevant mass communications that helped coordinate response efforts and reduce further risk of injury or loss of life.