Case Study: Unite Union improves remote IT support and training with Vector Networks PC-Duo Remote Control

Unite Union - Customer Case Study

The customer, Unite Union, faced a significant challenge in migrating hundreds of users across the UK and Ireland to a new email system with a limited IT team. Their outdated infrastructure required frequent, costly on-site visits for support, which was inefficient and diverted resources from other critical projects. To solve this, they turned to Vector Networks and implemented its PC-Duo Remote Control software.

Vector Networks' solution provided Unite Union with a secure and cost-effective tool for remote helpdesk support, maintenance, and training. The implementation dramatically improved service levels by allowing most issues to be resolved immediately without travel, leading to tremendous increases in efficiency and user satisfaction. An unexpected benefit was the ability for Vector Networks' software to be used for delivering interactive training to remote offices.

Unite Union

Khayam Khan

IT Manager