Case Study: Northern Alberta Institute of Technology boosts remote IT support efficiency with Vector Networks

KFC Northern Alberta Institute of Technology - Customer Case Study

The Northern Alberta Institute of Technology (NAIT) faced a significant challenge in providing timely IT support to its 2,000 employees spread across six campuses. Their small IT team, led by network analyst Robert Halonen, was overwhelmed by the need to physically travel to remote locations to handle support tickets, leading to user frustration and inefficiency. To address this, they turned to Vector Networks and implemented its IT Service Management solution, including the PC-Duo Remote Control product.

The solution from Vector Networks allowed NAIT's support staff to remotely access, control, and troubleshoot user PCs from their own desks. This eliminated hours of travel time per call and slashed response times from days to minutes. The software also provided detailed hardware inventory and became an integral training tool. As a result, Vector's technology significantly increased the IT team's efficiency, reduced the total cost of ownership, and provided users with a greater sense of security.

Northern Alberta Institute of Technology

Robert Halonen

Network Analyst