Case Study: Hengelo Local Government Authority achieves efficient remote support across virtual and physical systems with Vector Networks PC-Duo

Hengelo Local Government Authority - Customer Case Study

The Hengelo Local Government Authority in the Netherlands required a remote control solution compatible with its new VMware virtualized desktops that could also support its remaining conventional desktop systems and servers. The challenge was to find a single, full-featured product to provide efficient user support and remote management across this mixed environment. They turned to Vector Networks for a solution.

Vector Networks implemented its PC-Duo On-Demand solution, which provided consistent remote control functionality across all platforms through a single user interface. The concurrent master licensing model was a perfect fit for the support team's size and offered unlimited hosts. The software was deployed quickly using Active Directory and embedded into the VMware images, allowing the highly efficient team to continue delivering top-quality support and realize significant operational savings from the new infrastructure.

Hengelo Local Government Authority

Jos Schulte Gemeente Hengelo

Head of IT