Case Study: Conversica achieves faster, more accurate web chat AI with Vectara

Conversica - Customer Case Study

Conversica, an enterprise-level conversational AI provider, needed to build a web chat offering with natural language understanding capabilities. Their in-house team faced significant challenges developing a system using BERT, which was costly to scale and delivered inconsistent performance, jeopardizing the product's launch. This prompted them to evaluate the Gen AI platform from Vectara.

By implementing Vectara's hybrid search, Conversica saw immediate and substantial improvements in key performance metrics. The solution from Vectara delivered a 19-point jump in precision, a 20-point increase in recall, a 30-point improvement in F1, and sub-100ms latency, enabling the successful and rapid deployment of their high-priority web chat product.

Conversica

Mark Jancola

Chief Development Officer