Case Study: Broadcom achieves 3x better support containment with Vectara

Broadcom improves containment rates 3x with Vectara

Broadcom, a global technology leader, faced the challenge of fragmented and legacy AI tooling that led to inefficient customer support and internal knowledge retrieval. This "agent sprawl" created security risks and failed to meet the company's need for a secure, multimodal AI platform capable of operating on-premise with strict access controls. To address this, Broadcom partnered with Vectara to standardize its enterprise AI approach.

Vectara provided a unified agentic AI platform that Broadcom deployed for customer support and internal engineering use cases. The solution, which runs on Broadcom's private cloud, delivered significant results including a 3x improvement in containment rate, 50% faster internal knowledge retrieval, and a hallucination rate below 1%. By implementing Vectara, Broadcom consolidated its AI tooling, improved scalability, and accelerated critical workflows.

Broadcom