Case Study: Goodwill of Central and Southern Indiana achieves major IT savings and improved visibility with vCom Solutions

vCom worked with Goodwill Indy to transform their technology management strategy, providing better business intelligence as well as significant financial and time savings

Goodwill of Central and Southern Indiana, a large nonprofit organization, faced significant IT management challenges. Their small, six-person team was strained by managing services across 120 locations with over 20 different telecom providers, leading to a lack of visibility, inconsistent support, and inefficient operations. They partnered with vCom Solutions to consolidate and transform their technology management strategy.

vCom implemented its vManager spend management platform to provide centralized control and a single point of contact for all support and invoicing. The solution included consolidating carriers, porting numbers, and migrating to cost-effective solutions like eFax. The results were substantial: vCom saved the Goodwill IT team 8 hours per week on trouble tickets, delivered over $256,000 in annual cost savings, and improved broadband speeds by 173%, allowing the internal team to focus on strategic initiatives.

Goodwill

Bill Clark

VP of Information Systems