Case Study: Cay Carroll Kidd streamlines telehealth and saves time with vcita

Transitioning to Telehealth this therapist is making treatment more accessible

Cay Carroll Kidd is a solo therapist in the USA who built her practice over 15 years and needed a better way to manage the growing administrative burden of appointments, reminders, notes, and client communications. When COVID pushed her into telehealth, she also faced unreliable video sessions and needed a more professional, scalable system. vcita’s client portal and scheduling software were a fit for her shifting practice.

With vcita, Cay moved her online therapy business into a smooth telehealth workflow using Zoom integration, automated scheduling, branded client portals, and secure intake/homework forms. The result was a more reliable and professional client experience, fewer no-shows, and much less admin work. Cay says vcita saves her more than an hour every day, giving her more time to see clients and support her work-life balance.

Cay Carroll Kidd

Cay Caroll Kidd

Founder