Case Study: National Truck Driving School achieves 30% revenue growth and cuts no-shows to under 5% with vCita

National Truck Driving School - Customer Case Study

National Truck Driving School’s Admissions Manager, Andrew McLoughlin, struggled to coordinate a team of instructors who are constantly on the road and had no reliable way to track appointments. Using vcita’s online scheduling, mobile app and calendar features, he faced frequent double-bookings, high no-shows and time-consuming manual coordination that made effective management difficult.

vcita provided a mobile-first scheduling and payments solution—color-coded calendars, online booking rules, tags, automated reminders and upfront payment capture—so instructors can view changes on the go and clients are guided to available slots. As a result, vcita helped streamline operations, increase revenue by 30% and reduce the no-show rate from about 50% to under 5%, while giving McLoughlin more time away from micromanagement.

National Truck Driving School

Andrew McLoughin

Admission Manager