Case Study: High Vibe Bride achieves streamlined client communication and near-zero no-shows with vcita

High Vibe Bride - Customer Case Study

High Vibe Bride, a handmade organic wedding gown studio run by Janay Mallela, faced administrative overload from emailing, scheduling and client follow-up that led to frequent no-shows and distracted from design work. To solve this, she turned to vcita and its website-integrated scheduling and client management tools.

vcita implemented online scheduling, automated reminders, centralized messaging and payment tracking, plus a scheduling widget on the website, which slashed no-shows from about once a week to roughly once a year. The result was higher revenue, a more professional client experience (including remote Skype appointments), preserved client records after an email loss, and better work–life balance through calendar blocking.

High Vibe Bride

Janay Mallela

Wedding Gown Designer