Case Study: Delaney Computer Services achieves faster lead conversion and streamlined sales with vCita

Delaney Computer Services - Customer Case Study

Delaney Computer Services, a New Jersey–based managed IT provider led by Richard Delaney, faced lost and slow-moving website leads that arrived as emails, caused confusion and missed opportunities, and made triage difficult. To fix this sales-process gap he turned to vcita as a website chat/CRM and scheduling solution to replace simple email enquiries and streamline lead handling.

vcita was implemented as a lead inbox, client portal, online booking tool and mobile app, letting Delaney Computer Services triage leads, assign them to staff, send fast quotes that convert to invoices and accept payments — often winning clients while they’re ready to buy. The result was fewer missed leads, faster quote turnaround and quicker deal closures, plus improved scheduling logistics and better work–life balance because much of the process can be managed from a phone.

Delaney Computer Services

Richard Delaney

Senior Tech Adviser