Case Study: J.P. Farley achieves 7.6x operational efficiency and major growth with VBASoftware

How One TPA Expanded Their Business and Increased Operational Efficiency

J.P. Farley, a privately held third‑party administrator and consulting firm, was constrained by a legacy benefits administration system that required costly IT workarounds and prevented them from taking on larger clients. Seeking a configurable, scalable platform to eliminate heavy customization and manual processes, J.P. Farley engaged VBASoftware and adopted VBASoftware’s platform along with VBAGateway web portals.

VBASoftware implemented its benefits administration solution and web portals to automate COBRA, claims, accounting, IT and other workflows, driving dramatic gains: lives served grew from 25,000 to 115,000, headcount fell from 53 to 32 (employee-to-life ratio improved from 1:472 to 1:3,593), overall efficiency increased 7.61x, customer satisfaction reached 98%, eligibility staff dropped 75%, claims processing rose from 875/day (9 staff) to up to 4,000/day (2 staff), and backlogs were reduced to under a half‑day.

J.P. Farley

Michelle Bounce

President