Case Study: OVO Energy builds employee trust and credibility with Vault Platform

OVO Energy - Customer Case Study

OVO Energy, the UK’s largest independent energy supplier, needed a trusted misconduct reporting solution that was independent, easy to use, and able to support anonymous complaints as part of a broader effort to build credibility and trust with employees. To meet this need, OVO Energy turned to Vault and its platform for ethics and compliance case management.

Vault provided OVO Energy with a framework to run a tailored reporting and case management process, including anonymous reporting, manual report entry, a Speaking Out policy, and the Resolution Hub as a central system of record. The solution improved visibility into incidents and metrics, helped case managers investigate and resolve cases more efficiently, and strengthened trust and confidence among employees and stakeholders, though no specific numerical impact was provided.

OVO Energy

Will Randle

Director of Risk & Compliance