Case Study: Mediatel Data achieves more accurate call analytics and actionable insights with Vatis Tech

Mediatel Data - Customer Case Study

Mediatel Data, a provider of contact center solutions, faced a significant challenge as 50% of its call transcriptions were too inaccurate to provide reliable analytics for its customers. This lack of precision in their automatic speech recognition (ASR) was hindering their ability to deliver valuable data insights. To improve their offering, Mediatel sought a new ASR partner and ultimately selected Vatis Tech.

Vatis Tech provided a highly accurate speech recognition solution, with precision rates between 90% and 95% for various languages. This partnership allowed Mediatel to vastly improve its transcription quality, unlock richer data insights for agent training, and achieve cost savings. By leveraging Vatis Tech's technology, Mediatel can now deliver more reliable and granular analytics, distinguishing itself in the contact center market.

Mediatel Data

Dan Mazilu

General Manager