Case Study: Valenhold improves support efficiency with Vastasys and Microsoft Dynamics 365 Customer Service

Valenhold centralizes 80,000 parts support with Vastasys

Valenhold, a mobile fleet support company in the mining industry, faced challenges managing a huge volume of support tickets, tracking their status in real-time, and accessing historical case data. They partnered with vendor Vastasys to implement Microsoft Dynamics 365 Customer Service to centralize and automate their case management process.

Vastasys implemented Dynamics 365 Customer Service to centralize Valenhold's ticketing system, automate case routing, and configure SLAs. The solution resulted in faster ticket resolution, improved real-time tracking, and empowered customers with self-service tools that reduced support request volume. Vastasys's implementation also provided the scalable system and fortified security measures needed for Valenhold's future growth.

Valenhold