Case Study: City of Nashua eliminates 50+ monthly helpdesk tickets with Vasion Print

The City of Nashua Eliminates 50+ Helpdesk Tickets per Month with Vasion Print

The City of Nashua, a government administration organization in New Hampshire, was struggling with unreliable print servers and a glitchy print management tool that caused frequent PC crashes and constant helpdesk interruptions. Printing issues accounted for more than 20% of IT calls, creating over 50 printer-related tickets each month and pulling staff away from other work.

To solve the problem, the city implemented Vasion Print, using its centralized direct IP printing and Active Directory-based deployment to replace the old servers and automate printer management. With Vasion Print, the City of Nashua eliminated printer-related crashes, reduced helpdesk tickets by 20%, saved 104 hours of IT time annually, and completed implementation in less than three weeks.

City of Nashua

Nate Lloyd

Technical Operations Manager