Case Study: Schnader achieves stable Citrix printing and fewer support calls with Vasion PrinterLogic

Schnader - Customer Case Study

Schnader, a multi-location law firm with 250 end users, struggled with printing after migrating to a Citrix VDI environment. The move introduced print servers that created single points of failure, unstable printer access, and frequent issues with default printers changing or printers disappearing, which drove up helpdesk calls. Vasion’s PrinterLogic serverless print infrastructure was brought in to simplify and stabilize printing across the firm’s Citrix environment.

Using PrinterLogic’s direct-IP, centrally managed print platform with Active Directory integration and self-service printer installation, Schnader was able to improve consistency for end users, including traveling attorneys. Vasion helped reduce print-related support calls by as much as 50%, eliminated many recurring printer issues, and freed IT to focus on other projects while improving user satisfaction.

Schnader

Brian Clarke

Schnader