Case Study: Pioneer Technology reduces print support tickets with Vasion PrinterLogic

Pioneer Technology - Customer Case Study

Pioneer Technology, a Chattanooga-based managed services provider serving healthcare, banking, and retail customers, was struggling with a complex Citrix/EMR printing environment. With multiple centralized print servers, printer mapping confusion, and print-related issues making up an estimated 20% of support tickets, the company needed a simpler way to manage printing while maintaining strong customer service. Vasion’s PrinterLogic and PrinterLogic SaaS helped address these challenges.

Vasion implemented PrinterLogic to consolidate print server pools, improve EMR compatibility, and streamline printer deployment across distributed sites. The result was a much smoother printing experience, faster and more reliable printing, and a dramatic drop in support volume—Pioneer Technology now averages about 750 tickets per month, with fewer than five typically related to printing. The solution also supported the MSP’s cloud-first strategy and became a standard part of its managed services offering.

Pioneer Technology

Cris Beagle

Director of Technical Services