Case Study: Waltons Namibia achieves 99% fewer print tickets with Vasion Print

How Waltons Namibia Transformed IT With Vasion Print

Waltons Namibia, a leading supplier of office stationery, IT, and cleaning products with branches and warehouses across the country, was overwhelmed by persistent printing problems that consumed a large share of IT’s time. Using a traditional Windows print server and terminal server setup, the team faced frequent failures with dot-matrix and other printers, leading to as many as 25 support calls a day and disrupting sales, customer service, and internal operations. Vasion Print was brought in to solve the issue.

Vasion Print from Vasion replaced the unreliable print infrastructure with a centralized, serverless solution that worked across Waltons Namibia’s 58 printers in 14 locations and supported secure network isolation for copy shop services. The rollout was quick and smooth, and print-related tickets dropped by 99%, from about 120 per week to fewer than one. Waltons also recovered about 90% of IT time for strategic work, improved user confidence in IT, and freed the team to focus on larger initiatives like Microsoft Dynamics 365 and future document automation projects.

Waltons Namibia

Jacques Arangies

Systems Administrator