Case Study: CoastHills Credit Union reduces print tickets by 90% with Vasion Print

How CoastHills Credit Union Used PrinterLogic to Reduce Print Tickets by 90%

CoastHills Credit Union, a California-based financial institution serving more than 76,000 members across 12 branches, was spending too much helpdesk time on manual printer installations and troubleshooting. Roughly 20% of IT support effort was tied up with print tickets, creating delays, overtime, and distractions from higher-priority work. Vasion, through its PrinterLogic solution, was brought in to help streamline printing and reduce the burden on the IT team.

With Vasion’s PrinterLogic self-service and secure release printing, employees could install the printers they needed without helpdesk intervention, while IT could automatically map printers by group and maintain strong security controls. The results were dramatic: print-ticket time dropped by 90%, non-print ticket resolution became up to 6x faster, and CoastHills saved an estimated $30,000 per year by eliminating branch print servers and reducing overtime.

CoastHills Credit Union

Chico Lusby

VP of Information Technology