Case Study: Large Diabetes Research, Education and Training Center achieves print-server elimination and zero helpdesk printer tickets with Vasion

Large Diabetes Research, Education and Training Center - Customer Case Study

Large Diabetes Research, Education and Training Center was struggling with a print-server–based environment in its expanding Citrix infrastructure: end-users couldn’t install printers without helpdesk staff, admins had little visibility or control, and print servers were single points of failure that caused frequent downtime. To resolve this, the center evaluated next‑generation print management and selected Vasion’s print-management solution, including a self-service portal and direct IP printing capabilities.

Vasion deployed a serverless print-management solution (installed in under one week by a single admin) that gives users an intuitive self-service portal and admins detailed device and activity reports. As a result, helpdesk printer-install tickets dropped to zero, IT gained comprehensive visibility to guide printer consolidation, and printing stability and uptime increased dramatically—even across the Citrix environment—freeing staff to focus on higher‑value work.