Case Study: HOLT CAT achieves 100% print uptime and 90% reduction in support time with Vasion (PrinterLogic)

HOLT CAT - Customer Case Study

HOLT CAT, the authorized Caterpillar dealer serving 118 counties in Texas, was plagued by unreliable Windows print servers (2003, 2008 and 2012) across two data centers that supported 32 locations. Frequent reboots and daily outages disrupted printing of receipts and service workflows, draining IT resources and harming customer experience. HOLT selected Vasion’s enterprise print management solution to address these issues.

Vasion eliminated HOLT’s six Windows print servers and implemented a serverless print-management platform that centrally manages roughly 500 printers across 32 sites and was deployed via LANDESK. The change delivered consistent, reliable printing with 100% uptime across all locations, cut print-related support time by 90% (saving hundreds of support hours per month), freed 2,500 employees from printing headaches, and removed future server upgrade and management costs.

HOLT CAT

Roger VanOrman

Enterprise Systems Administrator