Case Study: City of Cape Town eliminates 140 print servers and slashes helpdesk costs with Vasion Print

The City of Cape Town Eliminated 140 Print Servers Using Vasion Print

The City of Cape Town, a large municipality with 632 sites and more than 20,000 employees, faced failing print‑server hardware, expiring warranties, and a centralized infrastructure that left many locations unmanaged and dependent on in‑person IT support. To reduce pressure on its lean IT team and consolidate the environment, the City selected Vasion and its Vasion Print solution to replace fragile local servers and modernize print management.

Vasion implemented Vasion Print across the organization—installing software and folder structures in one week and migrating all 140 existing print servers and associated printers in just two weeks—eliminating those servers and removing single points of failure. The Vasion Print Admin Console, driver repository and Self‑Service Portal enabled remote management, faster logins, fewer helpdesk calls and quicker ticket resolution, delivering measurable impact: 140 print servers removed, reduced support costs, uninterrupted printing and improved productivity for the City of Cape Town.

City of Cape Town

Omeshnee Naidoo

Chief Information Officer