Case Study: UW Health achieves 70% reduction in print-related support costs and faster Citrix printing with Vasion

UW Health - Customer Case Study

UW Health, the integrated health system of the University of Wisconsin–Madison serving over half a million patients with roughly 18,000 users across about 80–100 facilities, faced slow printing, WAN bottlenecks, and unmanageable driver complexity in a Citrix VDI environment supporting a 3,400+ printer fleet and many print servers. To address these issues they chose Vasion’s next‑generation enterprise print‑management solution to integrate with Citrix and simplify driver and deployment management.

Vasion deployed a direct‑IP printing model with centralized management, a consolidated driver repository, self‑service installation and floor‑map printer discovery, and comprehensive print auditing. The rollout reduced infrastructure to a single legacy print server, right‑sized the printer fleet and cut print-related support costs by about 70%, lowered support tickets by 60% year‑over‑year and trimmed average resolution time by 20%, while keeping print jobs local and improving performance across remote clinics.

UW Health

Justin Reneau

Supervisor of End-User Desktop Support