Case Study: Children’s Bureau, Inc. eliminates print servers and simplifies Citrix printing with Vasion (PrinterLogic)

Children’s Bureau, Inc. eliminates print servers and simplifies Citrix printing with PrinterLogic

Children’s Bureau, Inc., a nonprofit social service agency operating 18 offices across Indiana with 350–400 staff, struggled with a distributed, mobile workforce, frequent Citrix print-driver conflicts, and a complex print-server estate that generated more help-desk tickets than its three-person IT team could manage. Vasion deployed PrinterLogic’s print-management solution—including the self-service portal and visual floor-plan installer—to address unreliable Citrix printing, driver issues, and fragmented server-based printing.

Vasion’s implementation centralized drivers and queues into a single admin interface, enabled direct IP printing, and put a visual, web-based self-service portal in users’ hands. As a result, Children’s Bureau eliminated print servers, achieved reliable printing within Citrix (including the TIER EMR), and reduced printer-related tickets to about one or two per month—saving significant help-desk time and simplifying printer installs and administration.

Children’s Bureau, Inc.

Zachariah Schrink

Systems Administrator