Case Study: QTC (A Leidos Company) achieves a 93% reduction in print-maintenance and support time with Vasion (PrinterLogic)

QTC - Customer Case Study

QTC, a large, highly distributed healthcare services provider with more than 70 clinic locations and a 250‑device printer fleet, faced frequent print outages, severe latency, and time‑consuming manual TCP/IP printer management from aging print servers in three regional offices. To address these issues, QTC adopted Vasion’s print‑management solution — a centrally managed direct‑IP printing platform with a self‑service installation portal.

Vasion eliminated QTC’s three regional print servers and centralized printer administration while preserving direct‑IP printing at clinics, delivering “instantaneous” local printing and easy self‑service installs. The deployment cut print‑management time by 93% (from about 12 hours to as little as 45 minutes per month), prevented roughly 75–100 support tickets a month (previously 5–10 minutes each), and reduced resolution times to under a minute, producing measurable gains in uptime and IT productivity.

QTC

Darin Parker

Senior Information Technology Manager