Case Study: Hamilton County, Indiana eliminates print servers and streamlines printer management with Vasion

Hamilton County, Indiana - Customer Case Study

Hamilton County, Indiana — the county government serving roughly 300,000 residents across about ten locations — was struggling with aging Windows print servers that supported ~1,100 users and ~250 printers. Persistent driver conflicts, slow or failed installs, and no visibility into print usage made printer management time-consuming and risky. Vasion (deploying the PrinterLogic print-management solution) was brought in to replace the fragile print-server model and streamline driver and printer administration.

Vasion implemented PrinterLogic to eliminate the primary print server, enable web-based self-service printer installs, centralize driver management, and provide integrated print-activity reporting. As a result, Hamilton County eliminated its primary print server and is migrating all 1,100 users with plans to retire the secondary server, reduced service-desk calls, increased uptime, simplified driver updates across ~250 devices, and gained reporting to identify cost-saving opportunities. Vasion’s solution delivered measurable operational improvements and easier ongoing management.

Hamilton County, Indiana

Tim Wuwert

Hamilton County, Indiana