Case Study: Franklin Machine Products achieves 95%+ same-day shipping and five-star customer service with Varsity Logistics

Franklin Machine Products Gets Five-Star Customer Service with Varsity ShipSoft

Franklin Machine Products (FMP), a Lumberton, NJ–based wholesale distributor of food service equipment parts that ships about 1,000 UPS parcels per day, needed to eliminate a labor‑intensive shipping bottleneck while keeping its promise of same‑day shipment for orders received by 5:00 p.m. To solve this, FMP partnered with Varsity Logistics and deployed Varsity’s ShipSoft‑Parcel and ShipTalk solutions integrated with their DPS Extend ERP on an IBM iSeries platform.

Varsity Logistics integrated ShipSoft‑Parcel with DPS Extend to create two paperless warehouses and 15 shipping stations, consolidating pick‑and‑pack into a one‑person workflow and automating label/manifesting and invoicing. The result: end‑to‑end order processing in minutes, electronic UPS manifests at truck departure, real‑time tracking via ShipTalk, seamless maintenance-free integration, and measurable gains including same‑day shipment over 95% of the time and higher productivity across sales, customer service, and shipping.

Franklin Machine Products

Bob Fisher

Information Technology Director