Case Study: Jersey Community Hospital achieves real-time call visibility, faster troubleshooting, and CDR compliance with Variphy

Healthcare administrators get visible solutions to tracking and troubleshooting calls.

Jersey Community Hospital, a people-focused healthcare provider serving multiple counties in Illinois, struggled with limited call analytics and visibility from their Cisco Unified Communications Manager (CUCM). They had difficulty tracking administrative changes, quickly locating troubled calls, supporting end-user phone troubleshooting and training, and meeting CDR retention compliance requirements. To address these gaps they deployed Variphy’s analytics and management solution for Cisco Collaboration.

Variphy delivered a single-pane-of-glass view to visualize, search, analyze, and report CUCM data across a 350‑device deployment. Variphy’s customizable reports, Change Management, Remote Phone Control, and long-term CDR reporting gave administrators instant visibility into calling activity, ability to pinpoint and analyze troubled calls, determine busy hours and employee productivity, identify configuration changes, remotely reset phones to speed troubleshooting, and maintain CDR compliance. These capabilities improved operational efficiency, troubleshooting speed, capacity planning, and regulatory peace of mind for Jersey Community Hospital.

Jersey Community Hospital