Case Study: Veridian Credit Union achieves reliable, customizable call analytics and reporting with Variphy

Credit union gains confidence with reliable call analytics and reporting

Veridian Credit Union is a member-owned, not-for-profit credit union in Iowa with over $5 billion in assets and more than 250,000 members. Facing inconsistent reporting procedures and a lack of confidence in the quality and reliability of call history reports across its deployment, Veridian turned to Variphy for call analytics and reporting to provide consistent, manager-ready data.

Variphy implemented granular, configurable reporting and user-specific dashboards (across a 1,200‑endpoint deployment), enabling customized CDR reports, scheduled automated delivery (email/FTP) in PDF/XLSX/HTML/CSV, and shared/default dashboards to standardize outputs. The result was stronger confidence in report accuracy, standardized reporting procedures for managers and partners, and responsive Variphy support that even incorporated customer feedback into the product.

Veridian Credit Union