Case Study: Western Steel Buildings achieves improved business outcomes with Variphy Call Analytics for Zoom Phone

Why Western Steel Buildings Chose Variphy for Call Analytics

Western Steel, a century-old industrial company in Colorado Springs, migrated its calling environment from RingCentral to Zoom Phone for a 50-user deployment. After the transition they found Zoom Phone lacked the advanced reporting and dashboarding needed to track KPIs and analyze call data, so they selected Variphy and its Variphy Call Analytics for Zoom Phone to gain the deeper insights they needed.

Variphy implemented ready-made dashboards, widgets and reporting with rapid onboarding support from sales and an account manager; within the first week Western Steel had management-ready data that enabled forecasting, metric tracking, targeted training and measurable business improvements. Variphy’s analytics delivered immediate visibility across the 50-user deployment, creating growth and training opportunities that were previously impossible due to lack of data.

Western Steel