Case Study: Kelsey-Seybold Clinic achieves visibility and improved reporting for its newly deployed Cisco phone system with Variphy

Healthcare provider gains visibility into its newly deployed Cisco phone system.

Kelsey-Seybold Clinic, a Houston-based multispecialty healthcare provider supporting care across centers and clinics, faced challenges after deploying a new Cisco phone system across 7,000 devices: limited in-house telecom staff, lack of experience with the platform, and inadequate built-in CDR reporting. To address these gaps they evaluated and selected Variphy’s reporting and analytics solution for Cisco, using the Variphy software deployed via OVA.

Variphy delivered a rapid proof-of-concept and full deployment, plus training and responsive support, enabling Cisco Communications Manager reporting as well as CUBE and dial-plan management. As a result, Kelsey-Seybold’s telecom team can generate reports and metrics on demand, troubleshoot issues more quickly, and manage dial plans effectively—yielding immediate operational improvements and measurable visibility across the 7,000-device environment.

Kelsey-Seybold Clinic