Case Study: Fleetworks saves 100+ engineering hours per month with Vapi

Fleetworks saves 100+ engineering hours per month with Vapi

Fleetworks, an AI agent builder for the transportation industry, faced a significant challenge when no suitable voice infrastructure existed for their needs, forcing them to build from scratch. This consumed excessive engineering time on phone system plumbing instead of industry-specific features, a problem intensified by their traditional, technology-hesitant customer base who demanded extremely realistic and fluid phone conversations. They turned to the vendor Vapi for a solution.

Vapi provided a highly customizable, API-first platform that allowed Fleetworks to integrate their own custom transcription and LLM models. The Vapi team worked closely with them to fine-tune sophisticated natural interruption handling, which was critical for achieving human-like dialogue. As a result, Fleetworks now powers over 10,000 AI-driven transportation conversations daily, has eliminated all voice infrastructure work saving hundreds of engineering hours per month, and has made voice AI through Vapi an essential component of their client offering.

FleetWorks