Case Study: Unity AI achieves voice-first healthcare scheduling at scale with Vapi

Unity AI achieves voice-first healthcare scheduling at scale with Vapi

Unity AI, a healthcare operations AI company, faced the complex challenge of modernizing broken patient scheduling processes that relied on inefficient call centers and overworked staff, leading to poor patient access and experience. They partnered with Vapi to implement its voice AI platform as the final mile for their clinical optimization system.

Using Vapi, Unity AI built and deployed a voice-powered scheduling agent in just one week. The solution understood nuanced healthcare workflows, integrated with backend systems for real-time data, and handled compliance. This resulted in 250,000+ monthly patient calls, a 50% cost reduction versus traditional call centers, high double-digit improvements in confirmation rates, and contributed to a 5X growth in company revenue for Unity AI.