Case Study: Leading Latin American Automotive Marketplace halves its call center and doubles revenue with Vapi

Leading Latin American Automotive Marketplace halves its call center and doubles revenue with Vapi

The customer, a leading Latin American automotive marketplace, faced the challenge of scaling personalized customer relationships beyond the limitations of its costly, four-floor human call center. They partnered with Vapi to implement a comprehensive voice AI orchestration platform to handle the entire car-buying journey.

Vapi's solution provided enterprise-grade voice AI infrastructure that dynamically invoked internal services based on real customer intent, handling 450+ concurrent calls across five countries. The results were a 50% reduction in call center footprint, a 50% lower customer acquisition cost, and a 200% revenue increase, allowing the company to handle over 1.7 million monthly calls with AI agents.