Case Study: Spring Venture Group boosts Medicare conversion and cuts call center workload with Vapi

Spring Venture Group boosts Medicare conversion and cuts call center workload with Vapi

Spring Venture Group, a Medicare Advantage plan broker, faced inefficiencies in their call center where 50 agents were dedicated solely to qualifying leads with repetitive questions. Their transfer-to-close rate was stuck at 12%. They partnered with Vapi, using its voice AI platform, to automate these initial conversations and capture data more effectively.

Vapi's solution was implemented in one week by a four-engineer team, connecting to the existing phone system and Salesforce. The results were significant: the transfer-to-close rate increased to 14-15%, half the qualifying team was redeployed, and the company achieved $2M in annual savings plus a $3.8M revenue increase. Vapi provided the flexible infrastructure that allowed business teams to easily manage conversation flows, leading to better data capture and a improved customer experience.

Spring Venture Group