Case Study: Instawork achieves 50x screening throughput with Vapi voice agents

Instawork achieves 50x screening throughput with Vapi voice agents

Instawork, a labor marketplace for hourly staffing, faced significant challenges in manually screening thousands of job candidates daily. This process was costly, inconsistent at peak volumes, and existing tools could not meet their technical requirements for high-volume, real-time voice interactions across web and mobile platforms. They turned to Vapi to automate this worker screening process.

By implementing Vapi's voice AI agents, Instawork scaled its screening operations 50x, achieving approximately 16,000 position approvals per day. The solution delivered a 30% increase in successful skills matching and placements, while also reducing costs by 85% compared to the projected expense of human call screening. Vapi provided the reliable, high-volume infrastructure that became core to Instawork's operations, enabling them to identify top talent more consistently and support ongoing marketplace growth.

Instawork